Hi Freddie, thanks for reaching out. I’m Trevor. I appreciate you taking the time to share some history on the stairlift, and I certainly understand how valuable this equipment is for its intended use—I’m looking forward to getting it into the best shape possible.

I’ve been keeping Frank fully updated through the eBay message thread, and I’ve just let him know that my next step is to consult directly with the manufacturer to perform some proper due diligence. Given the issues I’m seeing with the track motion and pulling, I want to get an expert technical assessment to determine if these are indeed manageable maintenance items—as you suggested—or if there’s a deeper mechanical fault.

My goal is simply to ensure the unit is safe and fully functional for whoever uses it. I’m waiting to hear back from the manufacturer’s technical team now, and once I have their input, I’ll be updating Frank on the best path forward. I appreciate the help!